Our Privacy Policy
Topline Cleaning is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect personal information provided to us through our website, enquiry forms, phone, email and other interactions with our business.
What Personal Information Do We Collect?
Personal information is information that can reasonably identify you. Depending on how you interact with us, we may collect information such as:
Your name
Business name
Phone number
Email address
Property or business address
Information about your cleaning requirements
Photos or other information you provide when requesting a quote
Any other information you voluntarily provide to us
How We Collect Your Information
We may collect personal information when you:
Submit an enquiry or quote request through our website
Complete an online or Meta lead form
Contact us by phone, email or social media
Request or receive our services
Communicate with us regarding an existing or potential service
Interact with our website
We may also receive information through third-party platforms that we use to manage enquiries, bookings, payments or customer communications.
Why Do We Collect Your Information?
We collect personal information primarily to:
Respond to enquiries and quote requests
Contact you regarding our services
Provide and manage cleaning services
Schedule appointments and communicate with customers
Process payments and invoices
Improve our services and customer experience
Maintain business and customer records
Send relevant marketing communications where permitted
We will generally only use your information for purposes related to the reason it was collected or where you have otherwise consented or we are permitted or required to do so by law.
Marketing Communications
If you provide your contact details through an enquiry or lead form, we may contact you regarding your enquiry and our services.
Where we send marketing communications, you may request to stop receiving them at any time by contacting us or using the unsubscribe option provided in the communication.
Disclosure of Personal Information
We may disclose your personal information where reasonably necessary to operate our business, including to service providers and third parties that assist us with:
Website and hosting services
Customer relationship management
Booking and scheduling
Payment processing
Email and communication services
Advertising and lead-generation platforms
Accounting and administrative services
We will not sell your personal information.
We may also disclose personal information where required or authorised by law.
Third-Party Services
Our website and advertising may use third-party services such as analytics, advertising and lead-generation platforms. These services may collect or process information in accordance with their own privacy policies.
For example, if you submit a lead form through Meta, the information you provide may be processed by Meta as well as by Topline Cleaning.
Security of Your Information
We take reasonable steps to protect personal information we hold from misuse, loss, unauthorised access, modification or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes and meeting legal or accounting requirements.
When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it where appropriate.
Accessing or Correcting Your Information
You may contact us to request access to personal information we hold about you or to request that inaccurate or outdated information be corrected.
We may need to verify your identity before providing access to personal information.
Privacy Complaints and Enquiries
If you have any questions, concerns or complaints about how we handle your personal information, please contact us using the contact details provided on our website.
We will consider and respond to privacy enquiries and complaints within a reasonable period.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.
The most current version will be published on this website.
Last updated: 31 August 2026